What they need to realise is that they sell some very expensive holidays, and speaking from personal experience, I don’t part with £1000+ very quickly. I shop around, I do my research, I check out competitors. I don’t go to a site, skim over some details, enter my details and pay. I doubt many people do. Because of this the price, and the nature of the business their volume of bookings is low, and very erratic on a day to day and week to week basis. If you look at their conversion rate on a monthly basis and compare year to year you can see some trends and make decisions based on that, and in my opinion it’s not an issue or area of concern.
|Monday morning at many online retailers.|
Yet for the last 3 weeks doing a day and a half there rather than doing what I do best (analytics, insight, kicking hornets nest and having a nice supple ass) I’ve been doing what I would describe as pointless donkey work looking at why the conversion rate has gone up or down. Exciting. It's not the kind of work I want to be doing. I worked out that the amount of time I spent looking at why a 0.02% change in conversion had occurred that the amount my agency were billing them was costing them more than the change in revenue. Redundant and pointless.
Pair my displeasure for the work with some unprofessional rudeness I experienced Monday, and you've got yourself a pissed off Joey.
This week my manager who usually goes with me to the travel company is in Dubai and said to me as long as I do the 1.5 billable days there he didn't mind when I arrive and leave on Monday and Tuesday, and knowing that the travel company are panickers I figure it would be beneficial for me to arrive Monday to provide them with the support they need to cope with the usual Monday panic.
So I arrive in the morning and reception phone up to the Web Manager Witch who let her know I've arrived, she was busy, probably panicking about how inept she is and how she’s been promoted way above her competency level, so she sends someone else to buzz me in.
|Still has better people skills than their web manager.|
I told her that at that exact moment in time he was on a plane and not contactable. She then tutted and sighed and asked if these dashboards were something I could do then and there, I said possibly yes but I’d need to know what the reports were, and be sure of the data (4 days exposure to an implementation is not in my opinion ample time to be confident you’re looking in the right place at the right data) and by the time I’d spent the day doing that, my boss would probably be online and be able to re-send and it would probably be an ineffective use of my time.
From here she then said that she had me for another day as I’d only been there since 1pm. I said I had been here all day and she only had me another half day to which she disputed until I pointed out that reception had phoned her on my arrival to let her know I was here. The Web Witch then insinuated that I’d not been doing anything since my arrival as she hadn't set me anything, I corrected her and showed her what I had been doing so far. She then asked that I give her and her winged monkey training in Omniture, which I said I could, but only having 4 or so days exposure to their set up it would be very broad on the general use of the tool, and not too specific on their implementation and it may be more beneficial to wait until my manager was back to go over their implementation for all of our benefit. Again, met with tutting and eye rolling.
Not a good way to win me over.
One thing working for the soul destroying supermarket chain taught me is that you can generally tell when you’re going to fucking hate somewhere you work in the first week or two. I stuck it out at that hell hole when I really shouldn't have. We spend most of our waking lives, not with our loved ones but at work. It seems insane to voluntarily spend time somewhere that makes you wish you (or your colleagues) were dead.
So this time I trusted my instinct and quit.
Unfortunately the boss being in Dubai and doing it over a Skype chat is difficult, but for me to stay it would have to be agreed that I’d never go back to the travel company again, and I don’t see that happening seeing as the role was created to handle the extra (nonsensical) work they are sending my agency.
We’ll see what happens in the coming days. Tweet